Shipping Policy

SHIPPING

We make all First Aid Kits to order in Australia.

FREE standard shipping Australia wide for all orders over $300.

We aim to ship all orders within 2 weeks, subject to the purchaser attending/viewing the Zoom consultation and cleared PayPal funds (if applicable).

All kits are shipped via Australia Post services. Australia Post will send through tracking information on email once the kit has been shipped.

It is the customers sole responsibility to ensure that they adhere to local post office collection timeframes/deadlines. If the order is not collected from the local post office within the timeframe, a new shipment cost will be billed to the customer to ship a new kit. Unless Express Post is selected, for all standard delivery – no signature is required on delivery and you therefore authorise the post services to leave your order in a safe place.

TAXES & CUSTOMS

Your international order may be subject to import taxes and customs at your border/local post office services.

It is the customers responsibility to pay these duties if applicable. If the goods are returned to Heal in the Home then a reshipment and handling fee is payable.